Our Privacy Policy

When you share information with us, for example by creating an Account, we can make those services even better – to show you more relevant search results and ads, to help you connect with people, or to make sharing with others quicker and easier. As you use our services, we want you to be clear about how we’re using information and the ways in which you can protect your privacy.

Our Privacy Policy explains: What information we collect and why we collect it. How we use that information. The choices we offer, including how to access and update information. We’ve tried to keep it as simple as possible, but if you’re not familiar with terms like cookies, IP addresses, pixel tags, and browsers, then read about these key terms first. Your privacy matters to StudioRG so if you have any questions contact us.

All processing of personal data within StudioRG is in accordance with applicable data protection legislation in correspondence with General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and Lei Geral de Proteção de Dados Pessoais (LGPD)


There are three general categories of information we collect.

Information You Give to Us.

We ask for and collect the following personal information about you when you use the StudioRGPlatform. This information is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations. Without it, we may not be able to provide you with all the requested services.

  • Account Information: When you sign up for a StudioRG Account, we require certain information such as your first name, last name, email address, and phone number.
  • Profile and Listing Information: To use certain features of the StudioRG Platform (such as booking or creating a Listing), we may ask you to provide additional information, which may include your address, nationality, and a profile picture.
  • Identity Verification Information: To help create and maintain a trusted environment, we may collect identity verification information (such as images of your government-issued ID, passport, national ID card, or driving license, as permitted by applicable laws) or other authentication information. To learn more about providing identification on StudioRG, send an e-mail to info@StudioRG.com.
  • Communications with StudioRG and other Members: When you communicate with StudioRG or use the StudioRG Platform to communicate with other Members, we collect information about your communication and any information you choose to provide.

Information you choose to give us.

You may choose to provide us with additional personal information in order to obtain a better user experience when using StudioRG Platform. This additional information will be processed based on our legitimate interest or when applicable, your consent.

  • Additional Profile Information: You may choose to provide additional information as part of your StudioRG
  • Profile (such as gender, preferred language(s), city, and a personal description): Some of this information as indicated in your Account settings is part of your public profile page, and will be publicly visible to others.
  • Address Book Contact Information: You may choose to import your address book contacts or enter your contacts’ information manually to access certain features of the StudioRGPlatform, like inviting them to use StudioRG.
  • Other Information: You may otherwise choose to provide us information when you fill in a form, update or add information to your StudioRG Account, respond to surveys, post to community forums, participate in promotions, communicate with our customer care team, share your experience with us, or use other features of the StudioRG Platform.

Information We Automatically Collect from Your Use of the StudioRG Platform and Payment Services.

When you use the StudioRG Platform and the Payment Services, we automatically collect personal information about the services you use and how you use them. This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the StudioRG Platform and Payment Services.

  • Geo-location Information: When you use certain features of the StudioRG Platform, we may collect information about your precise or approximate location as determined through data such as your IP address or mobile device’s GPS to offer you an improved user experience. Most mobile devices allow you to control or disable the use of location services for applications in the device’s settings menu. StudioRG may also collect this information even when you are not using the app if this connection is enabled through your settings or device permissions.
  • Usage Information: We collect information about your interactions with the StudioRG Platform such as the pages or content you view, your searches for Listings, bookings you have made, and other actions on the StudioRG Platform.
  • Log Data and Device Information: We automatically collect log data and device information when you access and use the StudioRG Platform, even if you have not created a StudioRG Account or logged in. That information includes, among other things: details about how you’ve used the StudioRG Platform (including if you clicked on links to third-party applications), IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, and the pages you’ve viewed or engaged with before or after using the StudioRG Platform.
  • Cookies and Similar Technologies: We use cookies and other similar technologies when you use our platform, use our mobile app, or engage with our online ads or email communications. We may collect certain information by automated means using technologies such as cookies, web beacons, pixels, browser analysis tools, server logs, and mobile identifiers. In many cases the information we collect using cookies and other tools is only used in a non-identifiable without reference to personal information. For example, we may use the information we collect to better understand website traffic patterns and to optimize our website experience. In some cases, we associate the information we collect using cookies and other technology with your personal information. Our business partners may also use these tracking technologies on the StudioRG Platform or engage others to track your behavior on our behalf.
  • Do Not Track Signals: While you may disable the usage of cookies through your browser settings, the StudioRG Platform currently does not respond to a “Do Not Track” signal in the HTTP header from your browser or mobile application due to a lack of standardization regarding how that signal should be interpreted.


Create and Maintain a Trusted and Safer Environment. We may use personal information to create and maintain a trusted and safer environment such as to:

  • Detect and prevent fraud, spam, abuse, security incidents, and other harmful activity, conduct security investigations and risk assessments, verify or authenticate information or identifications provided by you (such as to verify your Accommodation address or compare your identification photo to another photo you provide), conduct checks against databases and other information sources, including background or police checks, to the extent permitted by applicable laws and with your consent where required, comply with our legal obligations, Resolve any disputes with any of our Members and enforce our agreements with third parties,
  • enforce our Terms of Service and other policies, and
  • in connection with the activities above, we may conduct profiling based on your interactions with the StudioRG Platform, your profile information and other content you submit to the StudioRG Platform, and information obtained from third parties. In limited cases, automated processes may restrict or suspend access to the StudioRG Platform if such processes detect activity that we think poses a safety or other risk to the StudioRG Platform, our community, or third parties. If you challenge the decision based on the automated process, please contact us as provided in the Contact Us section below.

We process this personal information for these purposes given our legitimate interest in protecting the StudioRG Platform, to measure the adequate performance of our contract with you, and to comply with applicable laws. Provide, Personalize, Measure, and Improve our Advertising and Marketing. We may use personal information to provide, personalize, measure, and improve our advertising and marketing such as to:

  • send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences (including information about StudioRG or partner campaigns and services) and social media advertising through social media platforms such as Facebook or Google),personalize, measure, and improve our advertising,
  • Administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by StudioRG or its third-party partners, conduct profiling on your characteristics and preferences (based on the information you provide to us, your interactions with the StudioRG Platform, information obtained from third parties, and your search and booking history) to send you promotional messages, marketing, advertising and other information that we think may be of interest to you,enrolling in an email subscription will not affect the frequency of administrative emails that we may send in connection with any StudioRG Account. No fee is charged for sending promotional emails to you, but third-party data rates may apply. Note that you may not be able to take advantage of certain promotions if you do not have a StudioRG Account, and invite you to events and relevant opportunities (for example, when you share your Host story, we may use the information provided to reach out to you to invite you to relevant events).

We will process your personal information for the purposes listed in this section given our legitimate interest in undertaking marketing activities to offer you products or services that may be of your interest.

How the Payments Data Controller uses the Personal Information Collected.

We may use personal information as a part of Payment services such as to:

  • Enable you to access and use the Payment Services.
  • Detect and prevent fraud, abuse, security incidents, and other harmful activity.
  • Conduct security investigations and risk assessments.
  • Conduct checks against databases and other information sources.
  • Comply with legal obligations (such as anti-money laundering regulations).
  • Enforce the Payment Terms and other payment policies.
  • With your consent, send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences.

The Payments Data Controller processes this personal information given its legitimate interest in improving the Payment Services and its users’ experience with it, and where it is necessary for the adequate performance of the contract with you and to comply with applicable laws.


Consistent with applicable law, you may exercise any of the rights described in this section before your applicable StudioRG Data Controller and Payments Data Controller. See here for information on data subject rights requests and how to submit a request. . Please note that we may ask you to verify your identity and request before taking further action on your request.

Managing Your Information.

You may access and update some of your information through your Account settings. If you have chosen to connect your StudioRG Account to a third-party application, like Facebook or Google, you can change your settings and remove permission for the app by changing your Account settings. You are responsible for keeping your personal information up-to-date.

Rectification of Inaccurate or Incomplete Information.

You have the right to ask us to correct inaccurate or incomplete personal information about you (and which you cannot update yourself within your StudioRG Account).

Data Access and Portability.

In some jurisdictions, applicable law may entitle you to request certain copies of your personal information held by us. You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).

Data Retention and Erasure.

We generally retain your personal information for as long as is necessary for the performance of the contract between you and us and to comply with our legal obligations. In certain jurisdictions, you can request to have all your personal information deleted entirely." Please note that if you request the erasure of your personal information:

  • We may retain some of your personal information as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety. For example, if we suspend a StudioRG Account for fraud or safety reasons, we may retain certain information from that StudioRG Account to prevent that Member from opening a new StudioRG Account in the future.
  • We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, StudioRG and StudioRG Payments may keep some of your information for tax, legal reporting, and auditing obligations.
  • Information you have shared with others (e.g., Reviews, forum postings) may continue to be publicly visible on the StudioRG Platform, even after your StudioRG Account is canceled. However, the attribution of such information to you will be removed. Additionally, some copies of your information (e.g., log records) may remain in our database but are disassociated from personal identifiers.● Because we maintain the StudioRG Platform to protect from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.

Withdrawing Consent and Restriction of Processing.

If we are processing your personal information based on your consent you may withdraw your consent at any time by changing your Account settings or by sending a communication to StudioRG specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. Additionally, in some jurisdictions, applicable law may give you the right to limit the ways in which we use your personal information, in particular, where (i) you contest the accuracy of your personal information; (ii) the processing is unlawful and you oppose the erasure of your personal information; (iii) we no longer need your personal information for the purposes of the processing, but you require the information for the establishment, exercise or defence of legal claims; or (iv) you have objected to the processing pursuant to Section 6.6 and pending the verification whether the legitimate grounds of StudioRG override your own.

Objection to Processing.

In some jurisdictions, applicable law may entitle you to require StudioRG and StudioRG Payments not to process your personal information for certain specific purposes (including profiling) where such processing is based on legitimate interest. If you object to such processing StudioRG and/or StudioRG Payments will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise, or defense of legal claims. Where your personal information is processed for direct marketing purposes, you may, at any time ask StudioRG to cease processing your data for these direct marketing purposes by sending an e-mail to support@mystudiorg.com.


We use administrative, technical, and physical safeguards to protect the security and confidentiality of personally identifiable information that we receive, including computer files and documents that contain the information. Our standards are designed to:

● Protect the security and confidentiality of the information;

● Protect against anticipated threats or hazards to the security or integrity of the information; and

● Protect against unauthorized access to or use of the information that could result in substantial harm or inconvenience to an individual, such as a borrower, consumer, or employee.

We restrict access to personally identifiable information to those who need to know the information for our business purposes. We follow a corporate records retention program that requires us to destroy information we no longer need for our business or reasonable archival purposes. We destroy, erase, or make unreadable such information prior to disposal as required by applicable law. Our policies and our agreements with third parties require appropriate security and confidentiality standards to protect the confidentiality of personally identifiable information (including Website Visitor Information) and prohibit its unlawful disclosure.

We strive to maintain a high standard of security and privacy. However, no information can be guaranteed to be completely secure, and we make no such warranty or guarantee.